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QUESTIONS AND ANSWERS

Can the client shop on their own? 

RCI would love to hear and see what your ideas are, we do not recommend that you purchase elements on your own. We do recommend checking with us to make sure those elements fit the space and the design. 

Does RCI work with contractors?

Yes, RCI will work with contractors that are hired by the client. RCI enjoys working with other design professionals to create your custom space. We prefer to use professionals that we have worked with on previous projects, however we are happy to work with whomever the client feels comfortable with. RCI can provide recommendations when necessary. RCI does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

What additional costs are expected? 

RCI will do the best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

How long do projects take to get done? 

Projects getting done depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor issues, factory errors, and other unpredictable influences that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

How do I place an order? 

Can I change my mind after an order is placed? 

Most often, orders cannot be cancelled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-refundable.

Since I work hourly, increasing the scope is not a problem.

What if I decide mid-project that I want to add more to the scope of work?
 

What if I have a certain budget in mind? 
 

We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn, or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met. It is important that you let the designer know your expectations early on in the project.

How are items delivered? 
 

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Red Couch Interiors will be kept on RCI property or, for larger projects, will go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees. 

*If client is comfortable - items can be kept in their garage for short term.

Once you receive the mood board you have three days to accept, change, or decline the items, This process is done through Design Files. 

When are payments due? 
 

Mood board payments are due within 3 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

What if I have concerns about an item? 
 

Please bring these to my attention immediately, preferably before ordering, and we will discuss your concerns and, if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.

What is the difference between specification and proposal? 
 

A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Red Couch Interiors.

If you’d like more information about our Services, get in touch today.

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